Credits

Msg91 Help Doc

Credits

Credit related details

1. Login to the MSG91 user panel and click on the wallet icon from the dashboard.

2. Enter the value in “Amount to be added in Wallet (in INR)”. You can look at pricing for each of the SMS types by entering your country from the dropdown here. Then click on “Proceed to Checkout”.

OR

1. Click on the Add funds option from the dropdown near your username on the MSG91 Dashboard or from the dropdown at the bottom of any selected service panel.

2. You will be directed to the same Add funds page from where you can purchase the credits.

How to add funds?

Nov 11, 2024

For payment through a Debit/Credit card, you will need to verify your email ID. Please follow the procedure for the same.

1. Go to 'Buy Credits'.

2. Click on 'Proceed'.

3. Enter all the details (credits you want to purchase).

4. Fill your Address and other personal details.

5. Click on 'verify your email ID' and you will receive a verification mail on your registered ID.

Choose 'Verify now on your email ID where you received the mail regarding verification and then you can make your payment through a Debit/Credit card.

And now try making payment. :)

How do make a payment using a Debit/Credit card?

Nov 11, 2024

For downloading the invoice, you can follow the below-given steps:

1. Open your MSG91 panel. Click on the dropdown beside your username at the top left and select the Transaction Logs option.

2. Here you can see the date of the Purchases. Click on the Invoice and Ledger option from the top right of the page.

3. Select the year from the dropdown for which you want to download the invoice.

4. A new tab will open where you can view the ledger powered by Giddh.

5. Click on the Arrow button to download the invoice.

Note: In case you don't find the download option, feel free to contact your account manager.

Refer to the video link: https://www.youtube.com/watch?v=GWTKTP0VzSw&feature=youtu.be

Where can I download the Invoice/Ledger?

Nov 11, 2024

Please refer to our refund policy.

In order to make a refund request, you can directly write to our support team.

Your amount will be refunded within 7-10 working days.

How to make refund request? How much time does it take to refund the payment?

Nov 11, 2024

Step 1: Log in to your MSG91 account and click on the Add Funds option.

Step 2: Then click on the " Create new e-mandate " option.

Step 3: Enter the name of the E-mandate as per your requirement and save it.

Step 4: Once you click on the save option a pop-up will be generated where you need to add your bank details.

Step 5: Post-completion of the details you have filled in the bank you will receive the confirmation like this & the bank approval will take 24-48 hours for the approval.

Step 6: Post approval from the Bank, it will show like this:

Step 7: After this, you can set up auto-recharge based on the threshold amount for your wallet.

Step 8: To proceed, kindly click on the "Add funds" option and select the E-mandate, which has been approved by your bank, such as "Autopay". After that, you may customize the conditions based on your preferences. For instance, we have configured the condition to automatically add 1000 INR to your wallet when the balance falls below this threshold. Once done, kindly save the changes.

Step 9: Now go to the settings option and then go to " Billing " and then Wallet here you will be able to see the auto-recharge enabled like below.

How to create an e-mandate for auto-recharge?

Nov 11, 2024

Destination Country	Country Code	Credits Count per SMS
Afghanistan	93	220
Albania	355	48
Algeria	213	145
Andorra	376	52
Angola	244	59
Antigua and Barbuda	1268	100
Argentina	54	50
Armenia	374	63
Aruba	297	138
Australia	61	18
Austria	43	15
Azerbaijan	994	230
Bahamas	1242	26
Bahrain	973	20
Bangladesh	880	205
Barbados	1246	91
Belarus	375	111
Belgium	32	52
Belize	501	130
Benin	229	117
Bermuda	1441	128
Bhutan	975	200
Bolivia	591	67
Bosnia and Herzegovina	387	33
Botswana	267	25
Brazil	55	18
Brunei	673	35
Bulgaria	359	71
Burkina Faso	226	86
Burundi	257	185
Cambodia	855	241
Cameroon	237	118
Canada	1	13
Cape Verde	238	120
Cayman Islands	1345	142
Central African Republic	236	42
Chad Republic	235	160
Chile	56	15
China	86	12
Colombia	57	20
Comoros	269	196
Congo	242	157
Congo Democratic	243	165
Cook Islands	682	72
Costa Rica	506	16
Cote divoire	225	130
Croatia	385	63
Cuba	53	45
Cyprus	357	7
Czech Republic	420	35
Denmark	45	31
Djibouti Republic	253	70
Dominican Republic	18	58
Ecuador	593	135
Egypt	20	230
El Salvador	503	44
Equatorial Guinea	240	72
Estonia	372	30
Ethiopia	251	215
Falkland Islands	500	54
Faroe Islands	298	32
Fiji	679	76
Finland	358	46
France	33	40
French Guiana	594	75
French Polynesia	689	60
Gabon	241	173
Gambia	220	55
Georgia	995	80
Germany	49	56
Ghana	233	185
Gibraltar	350	49
Greece	30	30
Greenland	299	16
Grenada	1473	78
Guadeloupe	590	40
Guam	1671	17
Guatemala	502	73
Guernsey	44	39
Guinea	224	121
Guinea-Bissau	245	155
Guyana	592	124
Haiti	509	198
Honduras	504	139
Hong Kong	852	32
Hungary	36	42
Iceland	354	40
India	91	1
Indonesia	62	225
Iran	98	134
Iraq	964	181
Ireland	353	34
Isle of Man	44	39
Israel	972	120
Italy	39	28
Jamaica	1876	63
Japan	81	36
Jersey	44	38
Jordan	962	244
Kazakhstan	7	220
Kenya	254	160
Kosovo	383	80
Kuwait	965	136
Kyrgyzstan	996	155
Latvia	371	24
Lebanon	961	150
Lesotho	266	67
Liberia	231	108
Libya	218	238
Liechtenstein	423	20
Lithuania	370	27
Luxembourg	352	52
Macau	853	16
Madagascar	261	223
Malawi	265	120
Malaysia	60	122
Maldives	960	108
Mali	223	145
Malta	356	32
Martinique	596	76
Mauritania	222	107
Mauritius	230	87
Mexico	52	150
Moldova	373	43
Monaco	377	53
Mongolia	976	146
Montenegro	382	48
Morocco	212	124
Mozambique	258	59
Myanmar	95	250
Namibia	264	29
Nauru	674	110
Nepal	977	200
Netherlands	31	60
New Caledonia	687	46
New Zealand	64	40
Nicaragua	505	56
Niger	227	162
Nigeria	234	260
Norfolk Island	672	30
North Macedonia	389	15
Norway	47	31
Oman	968	98
Pakistan	92	247
Palau	680	35
Palestinian Territory	970	210
Panama	507	59
Papua New Guinea	675	100
Paraguay	595	51
Peru	51	17
Philippines	63	112
Poland	48	13
Portugal	351	13
Qatar	974	142
Reunion	262	33
Romania	40	34
Russia	7	220
Rwanda	250	172
Saint Kitts and Nevis	1869	105
Saint Lucia	1758	140
Samoa	685	170
Saudi Arabia	966	108
Senegal	221	137
Serbia	381	195
Seychelles	248	180
Sierra Leone	232	100
Singapore	65	35
Sint Maarten	1721	30
Slovakia	421	36
Slovenia	386	65
Solomon Islands	677	44
Somalia	252	94
South Africa	27	64
South Korea	82	11
South Sudan	211	180
Spain	34	30
Sri Lanka	94	229
Sudan	249	158
Suriname	597	113
Sweden	46	35
Switzerland	41	25
Syria	963	233
Taiwan	886	34
Tajikistan	992	220
Tanzania	255	207
Thailand	66	12
Timor-Leste	670	100
Togo	228	172
Tonga	676	68
Trinidad and Tobago	1868	150
Tunisia	216	230
Turkey	90	5
Turkmenistan	993	110
Uganda	256	130
Ukraine	380	105
United Arab Emirates	971	58
United Kingdom	44	27
United States	1	6
Uruguay	598	34
Uzbekistan	998	209
Vanuatu	678	68
Venezuela	58	45
Vietnam	84	119
Yemen	967	145
Zambia	260	173
Zimbabwe	263	110

Credit count for different Countries

May 31, 2025