Inbox Settings

Hello allows you to fine-tune inbox-level settings for each integrated communication channel, giving you better control over agent permissions, team configurations, and notification preferences.

To access inbox settings:

1. Go to the Manage section from the left menu.

2. Click on All Inboxes.

3. You’ll see a list of all integrated inboxes.

4. Click on the three dots next to any inbox to open its configuration menu.

Below are the key inbox-level settings you can configure. Click on each to view a detailed guide:

• Permissions

• Notifications

• Unreplied Summary Alerts

• Custom File Upload

• Bot Setting

• Sticky Assign

• Display Name

• Auto Delete

• Delayed Auto Response

• Workflow