FAQ System

The FAQ system helps you automatically create and manage FAQs for your collection.
You can generate FAQs using AI, review them, and publish only what you approve.

You provide content (text)
        ↓
System generates FAQs (AI)
        ↓
FAQs appear as "Pending"
        ↓
You review → approve / reject
        ↓
Approved FAQs go live

Provide any content such as:

• Product documentation

• Feature descriptions

• Help articles

• Raw notes

Then trigger FAQ generation.

api reference : GENERATE FAQ

Get notified when FAQ generation is complete.

How it works

• You provide a webhook URL

• System sends generated FAQs to it once ready

What you receive

• List of pending FAQs (not live)

• A referenceId for tracking

Notes

• You still need to review & approve

• If webhook fails, FAQs are still available in dashboard

• FAQs are created automatically in the background

• This process may take several hours to up to a day

• Once ready, FAQs will appear in Pending state

Generated FAQs are not live immediately.

They will appear as:

• Pending FAQs → need your review

Each FAQ may be:

• A new FAQ, or

• A suggested improvement to an existing FAQ

For each pending FAQ, you can:

• Adds it as a new FAQ

• Makes it live immediately

• Replaces/improves an existing FAQ

• Keeps your content up to date

• Deletes the suggestion

Only approved FAQs are:

• Visible to users

• Used in search

• Used in chatbot / public APIs

• FAQ generation is not instant

• You always have full control before publishing

• Nothing goes live without your approval

• System avoids duplicates and improves existing FAQs automatically