How can we help?

WhatsApp Number Integration - Onboarding→How to create a WhatsApp Template→How to begin with WhatsApp→How To Get your business account verified on WhatsApp?→WhatsApp Business Blue Tick: Everything You Need to Know to Get Verified→Error Codes for WhatsApp→

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Text SMS

Step-by-step process to configure SMS →How to send SMS from my MSG91 dashboard?→DND Error while send Transactional or OTP messages→What is a request ID and where can I get it?→How to manage SMS Template Drafts→Where to find my Template ID for MSG91 API?→

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DLT Registration

Find your DLT Entity (PE) ID→Entity Registration on DLT Platform→DLT Process→DLT Content Template FAQs→Step by Step Guide to implement DLT in SMS→Get Approval for your SMS Content on DLT Platform→

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How to give access to your MSG91 account to support team, in order to troubleshoot on an issue→What is the character limit for a single credit in English & Unicode? How is credit calculated?→How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?→What is a switch account and how to use it?→What is the difference between Push SMS and Pull SMS?→How to add a new team member to the team?→

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Resellers

How to fix the "could not create SSL/TLS secure channel" error→How do I white label my website? How to point CNAME for the domain or subdomain?→How can I get a Reseller account on MSG91?→How to create and design a website for selling SMS?→What is the meaning of SSL certificate error?→How to mark a user Authentic?→

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Add ons and Plug ins

Google Spreadsheet- How to send SMS, Email, and Campaign.→WordPress and Woo-Commerce- How to send notifications and OTP SMS→Zoho CRM + MSG91 - Send Whatsapp, SMS, Voice, and RCS alerts. →HubSpot - Integration with MSG91→MSG91 Plugin for WooCommerce→How to send SMS from the MSG91 mobile application?→

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Transactional Email

Step-by-step process to configure Email API in MSG91→How to create a transactional email template with API Integration detail →How to use SMTP in MSG91→How to complete domain verification ?→All You Need to Know about Transactional Email of MSG91→How to validate your recipient email address →

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Integration guides

Zoho CRM→How to integrate MSG91 API in ERP Next?→Integrate Tally with MSG91→Why integrate MSG91 API using Socket?→MSG91 WHMCS SMS Plugin- How to configure →How to send SMS in Clevertap with MSG91→

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How to Set Up & Start Using MSG91 Email Service→Warm Up in Email Sending→IntelliSend – AI-Powered Smart Email Sending→Email Connections→Webhook for Email Activities→Email's Master Article →

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Voice

How to use Voice Services→ Number Subscription→What is Flow and its creation→How to use Outgoing Services→How to use Incoming Services→Call Masking or 2 Way call or Click-to-Call API →

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RCS

RCS Form Registration Guide→RCS Template Limitations→RCS Template creation and Best Practices→How To Send RCS Messages→RCS Template Creation→RCS Opt-in Guidelines for Agent Approval→

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Hello Contact Center

ChatBots in Hello→Delay Response→Getting Started with Hello→Inbox Settings→Integrate Communication Channels In Hello→Tickets in Hello→

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SendOTP

How to integrate the new Login with OTP widget. →How to create a template to Send OTP.→Step-by-step process to configure OTP→What is SendOTP? How does it work?→How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?→What is the maximum and minimum OTP expiry time?→

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Best Practices

Login using Whitelisted IP address→What is token and how to use it?→How to protect your SMS API from Bot Attack! →How to Allow and Block specific countries from sending SMS via country, global price or country specific price?→How to block countries on the basis of SMS price?→What best practices need to be performed for bulk SMS service?→

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Campaign

How to Create a Campaign Flow→How to Launch Campaign→How to check Campaign Reports ?→Where to find the Campaign slug→Campaign Features→Contact limit feature→

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Phonebook

How to upload contacts to a group?→How to add a group for phonebook? How many contacts can I import/upload at once?→How to export existing phonebook data and upload it on segmento→How can I set the default expiry of any number in the phonebook?→How can I export contacts from a single group?→How to delete selected contacts from a phonebook group?→

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API

What are the reason for error codes received under the API failed?→To Do SMS API Integration→Where can I find my authentication key?→How do resolve the error OTP not found and placeholder not found in the message?→How to debug if my API is not working?→How to get SMS status in API?→

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Segmento

How to Integrate your MSG91 Store with your Shopify store→Easy Steps to setup Segmento→How to create a Segment in Segmento→How to Automate Campaign in Segmento→Shopify- How to recover abandoned checkouts using WhatsApp Messages→Sync Shopify data with Segmento→

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Delivery Report

Reasons behind a failed SMS Template→What is an Absent subscriber?→How to export/download the Delivery Reports→What is the meaning of different statuses in the delivery reports?→How to automate your reports via Dashboard?→How to export the DLT failed report→

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Virtual Number

What is a Virtual Number or Longcode? What is Keyword and Inbox balance?→I am not able to receive SMS when someone sends it on my keyword. Why is that so?→How to activate a dedicated Long Code number in your account?→What is the difference between Dedicated Long-Code and Shared Long-code→Where I can add new keyword for longcode? What is it's maximum limit?→How to send custom SMS using Longcode?→

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KnowledgeBase

Steps to configure Knowledge Base→KB main doc→How to white label your Hello Knowledge Base for branding ?→How to access the knowledge base section of hello→How to Add articles in KnowledgeBase?→Custom Header Footer→

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Webhook (New)

How to Receive WhatsApp Delivery Reports via Webhook (New) →How to Receive SMS Delivery Reports via Webhook (New)→How to Receive Email Delivery Reports via Webhook (New)→How to Receive Voice Call Reports via Webhook→How to Receive RCS Delivery Reports via Webhook→How to Receive SendOTP API Delivery Reports via Webhook→

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SMS Features

Step-by-step guide to set up and start your Cloud Communication with MSG91→What is blocked numbers? How to block/unblock any number?→What is URL encoding and how do URL encoding?→How can I get delivery logs for a particular number & the failure reason?→Alternate Solution for CSV file Upload→Error no valid number found while adding blacklist number?→

Credits

How to add funds?→Where can I download the Invoice/Ledger?→How to create an e-mandate for auto-recharge?→How do make a payment using a Debit/Credit card?→How to make refund request? How much time does it take to refund the payment?→Credit count for different Countries→

Sender ID

Country-wise SMS and Sender Id Rules→What is a Sender ID?→How to Add, Update, or Delete a sender ID (header) on MSG91?→What are the supported types of Sender IDs and the ETA for different countries? →What is the meaning of Prefixes like AD, JX, VM, CP, etc. in Sender Id?→

Webhooks

How to use Webhook to get the delivery report on the desired URL?→How does the requestbin work? How to check if the webhook for DLR is working?→What are Webhooks? How does it work?→Webhook Auto-Pause – Simple Explanation→Webhook Logs→

URL shortener

How to use and check the report of a short URL?→How to check the URL Shortener report?→Smart URL Shortener with Sender Mapping→Skip URL Feature in MSG91 ShortURL→

Wallet

Wallet: Bonus Balance Addition and Deduction→Wallet Guide→Wallet: Check Balance Deduction from Delivery Logs→

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Template

How to create a Template ID to Send SMS via API?→Does Template in the flow require approval? How many templates can we add? →How Flow can be stopped?→

Push Notification

How to use Push Notifications on MSG91→Push Notification and Features→

Hello Mobile Application

How to use Hello in mobile app→

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AMP Emails

Whitelisting for AMP Emails→

Startup

What is MSG91 Startup program and how to apply for it?→

Files

All You Need to Know about File Hosting Option of MSG91→

Overview→MSG91 Pricing Guidelines | Service Deductions→MSG91 Common FAQ's→Common Signup Problems & Solutions→Integrate OTP with Shopify→One API Flow→

How to Sign Up on the MSG91 Platform→All About the 429 Rate Limit Error→All About Subaccount in MSG91→🧾 MSG91 Help Guide: Fund Transfer & Refund Policy →MSG91 Login page :Incorrect or expired OTP/magic link →How to recharge in Tally Prime plugin - without MSG91 account→

Unsubscribe link in the Emails→Precautions to Avoid Spamming on SMS Services→ILDO Traffic | Header and Templates Blacklisted by DLT→RCS - FAQ→