FAQ
Integration Guides

Integration Guides

This section offers detailed guides on connecting viaSocket with popular tools and services, ensuring smooth and effective integration processes.


Follow these steps to connect your Zoho Mail and automate your tasks effortlessly.

Step 1: Select Zoho Mail from viaSocket’s Library of Apps

Find Zoho Mail: Use the search bar to locate Zoho Mail from the list of available apps.

     

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Select Zoho Mail: Click on Zoho Mail to begin the integration process.

                         

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Step 2: Authenticate

Authentication Prompt: After selecting Zoho Mail, viaSocket will prompt you to authenticate your Zoho Mail account.

                         

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Grant Permissions: You will be asked to grant viaSocket permission to access your Zoho Mail data. Click 'Accept' to proceed.

               

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Log In to Zoho Mail: If you are not already logged in, you will be asked to log into your Zoho Mail account.

                       

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Map Data Fields, Test and Save

Now map data from Zoho Mail to other apps or use other apps data to perform actions in Zoho Mail app.

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Before finalizing, run a test to ensure everything is set up correctly. 

Once you are satisfied with the test results, save your step.


Follow these steps to connect your Zoho Mail and automate your tasks effortlessly.

Step 1: Select Zoho Mail from viaSocket’s Library of Apps

Find Zoho Mail: Use the search bar to locate Zoho Mail from the list of available apps.

     

ss1.png

Select Zoho Mail: Click on Zoho Mail to begin the integration process.

                         

ss2.png

Step 2: Authenticate

Authentication Prompt: After selecting Zoho Mail, viaSocket will prompt you to authenticate your Zoho Mail account.

                         

ss3.png

Grant Permissions: You will be asked to grant viaSocket permission to access your Zoho Mail data. Click 'Accept' to proceed.

               

ss4.png

Log In to Zoho Mail: If you are not already logged in, you will be asked to log into your Zoho Mail account.

                       

ss5.png

Map Data Fields, Test and Save

Now map data from Zoho Mail to other apps or use other apps data to perform actions in Zoho Mail app.

ss6.png

Before finalizing, run a test to ensure everything is set up correctly. 

Once you are satisfied with the test results, save your step.

Getting Started - Zoho Mail
Nov 8, 2024

Integrating Google Chat with viaSocket requires the Chat ID of the person you want to send a direct message to. This unique identifier is necessary to ensure that your automated messages are sent to the correct individual. This guide will walk you through the steps to find the Chat ID for direct messaging in Google Chat.

Steps to Find the Chat ID in Google Chat

  1. Open Google Chat

  2. Navigate to the Direct Message

    • Click on the conversation with the person you want to send automated messages to. This should be a direct (one-on-one) chat with that individual.

  3. Locate the Chat ID in the URL

    • Once the direct message is open, look at the URL in your browser’s address bar. The URL format should look something like this:
      https://mail.google.com/chat/u/0/#chat/dm/abc123xyz

    • In this example, abc123xyz is the Chat ID. The Chat ID appears after /dm/ in the URL.

  4. Copy the Chat ID

    • Highlight the Chat ID portion of the URL (everything after /dm/) and copy it. Make sure you do not include any additional characters or spaces.

  5. Enter the Chat ID into viaSocket

    • Go to viaSocket and open the workflow where you are setting up the Google Chat integration.

    • In the Configuration settings, find the input field labelled "Chat ID" and paste the copied Chat ID into this field.

  6. Save and Test

    • Save your configuration settings in viaSocket and run a test to ensure the integration is functioning correctly. If the Chat ID is correct, the test message should be delivered successfully to the intended person.


Important Notes

  • Ensure Accuracy: The Chat ID must be entered correctly in viaSocket. An incorrect Chat ID will result in messages not being sent or being sent to the wrong person.

  • Direct Messages Only: This guide focuses solely on direct (one-on-one) messages. Group chats require a different process and are not covered here.

  • Check URL Regularly: If you refresh the page or navigate away, always double-check the URL to ensure you are using the correct and most recent Chat ID.

By following these steps, you can easily locate and use the correct Chat ID to automate your direct messaging workflows with viaSocket, ensuring seamless and efficient communication.

How to Find the Chat ID in Google Chat
Jan 21, 2025

Step 1: Login to Your Sangam CRM Account

  1. Open your web browser and navigate to the Sangam CRM login page.

  2. Enter your credentials to log in to your account.

Step 2: Access the Admin Panel

  1. Once logged in, navigate to your account settings by clicking on your account name or profile icon.
  2. In the dropdown menu, select Admin to access the Admin Panel.

Step 3: Navigate to the Developer Space

  1. In the Admin Panel, locate Developer Space.
  2. Within the Developer Space, select Studio.

Step 4: Enable Necessary Features for Modules

  1. In the Studio, you will see a list of all available modules.
  2. Review the modules and EnableFeatures for those that are required for your operations.

(Suggested Modules: Account, Contact, Lead, Opportunity, Task, Ticket, User, Product, Tag.)

For each selected module, ensure the following features are enabled:

  • Website Visibility
  • Auto Distributions 

Step 5: Access API Integrations

  1. After configuring the modules, return to the Admin Panel.
  2. Navigate to Plugins and select API Integrations.

Step 6: Retrieve Your Token Key and API URL

  1. In the API Integrations section, you will find the Token Key and API URL.
  2. This Token Key and API URL will be valid for the modules you have selected.
  3. In the Set Rule Module Wise section, you can see the modules that you have selected.

Step 7: Your Token key and  API-URL

Check the attached image for fetching your API URL and Token

By following these steps, you will successfully generate the Token Key and obtain the API URL necessary for integrating with Sangam CRM.


Sangam CRM - Generate Token Key and Login Url
Nov 8, 2024

Follow these steps to connect your Zoho Desk and automate your tasks effortlessly.

Step 1: Select Zoho Desk from viaSocket’s Library of Apps

Find Zoho Desk: Use the search bar to locate Zoho Desk from the list of available apps.

                         

Select Zoho Desk: Click on Zoho Desk to begin the integration process.

                         

Step 2: Authenticate

Authentication Prompt: After selecting Zoho Desk, viaSocket will prompt you to authenticate your Zoho Desk account.

                         

Grant Permissions: You will be asked to grant viaSocket permission to access your Zoho Desk data. Click 'Accept' to proceed.

               

Log In to Zoho Cliq: If you are not already logged in, you will be asked to log into your Zoho Cliq account.

                       

Map Data Fields, Test and Save

Now map data from Zoho Cliq to other apps or use other apps data to perform actions in Zoho Cliq app.

Before finalizing, run a test to ensure everything is set up correctly. 

Once you are satisfied with the test results, save your step.


Follow these steps to connect your Zoho Desk and automate your tasks effortlessly.

Step 1: Select Zoho Desk from viaSocket’s Library of Apps

Find Zoho Desk: Use the search bar to locate Zoho Desk from the list of available apps.

                         

Select Zoho Desk: Click on Zoho Desk to begin the integration process.

                         

Step 2: Authenticate

Authentication Prompt: After selecting Zoho Desk, viaSocket will prompt you to authenticate your Zoho Desk account.

                         

Grant Permissions: You will be asked to grant viaSocket permission to access your Zoho Desk data. Click 'Accept' to proceed.

               

Log In to Zoho Cliq: If you are not already logged in, you will be asked to log into your Zoho Cliq account.

                       

Map Data Fields, Test and Save

Now map data from Zoho Cliq to other apps or use other apps data to perform actions in Zoho Cliq app.

Before finalizing, run a test to ensure everything is set up correctly. 

Once you are satisfied with the test results, save your step.

Getting Started with Zoho Desk
Nov 8, 2024
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